Thank you for choosing Ella's Stellar Pies for your bakery needs! We're committed to ensuring your delicious treats arrive fresh and in perfect condition. Please take a moment to review our shipping policy outlined below:

  1. Shipping Zones: We currently offer shipping within the contiguous United States. Unfortunately, we do not ship to PO Boxes or APO/FPO addresses at this time.

  2. Processing Time: Orders are typically processed within 1-2 business days after payment confirmation. Please note that orders placed on weekends or holidays will be processed on the following business day.

  3. Shipping Methods: We offer standard shipping for all orders. The estimated delivery time for standard shipping is 3-5 business days from the date of shipment. Expedited shipping options may be available at checkout for an additional fee.

  4. Shipping Charges: Shipping charges are calculated based on the weight of the order and the destination address. The shipping cost will be displayed at checkout before you finalize your purchase.

  5. Packaging: To ensure your bakery delights arrive in pristine condition, we carefully package each item with protective materials. We take special care to package delicate items like pies and cupcakes to prevent damage during transit.

  6. Delivery Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery online.

  7. Delivery Instructions: If you have any specific delivery instructions or special requests, please include them in the designated field during checkout. We will do our best to accommodate your requests whenever possible.

  8. Delivery Issues: In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer support team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

  9. Warm Weather Shipping: During warmer months or in hot climates, we may include additional cooling materials in your package to prevent melting or spoilage. Please ensure someone is available to receive the package upon delivery to avoid extended exposure to heat.

  10. Holiday Shipping: During peak holiday seasons, such as Thanksgiving and Christmas, please place your orders well in advance to ensure timely delivery. Delays may occur due to increased shipping volumes during these times.

  11. International Shipping: Unfortunately, we do not currently offer international shipping. We apologize for any inconvenience this may cause.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact us. Thank you for choosing Ella's Stellar Pies – we look forward to serving you!